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Issue ChatGPT Helpdesk - 5ea90ba0de3d4b49847cb59af70a6797
#903
Bug
New
New
Hungary/Romania
Created By
András Láda-Hartyányi
Changed By
Jeney Júlia
Project
Webházmester
Area Path
Webházmester
Iteration Path
Webházmester
Priority
2
Severity
3 - Medium
Created Date
2025-04-15 08:41
Changed Date
2025-04-16 10:31
Tags
chatgpt; ufsz
Rev
2
Repro Steps
Név:Unknown
Email:Unknown
Telefonszám:Unknown
Érkezett: 2025-04-15T10:00:42.814+02:00
Üzenet:
**Summary of the Conversation:**
The customer, seemingly frustrated, greeted the AI-supported WHM Cloud customer service in Hungarian and expressed dissatisfaction, indicating that their problem has not been resolved. The AI apologized for not being able to solve the issue and requested the customer's name, phone number, and email address to assist further and find a quick resolution.
**Extracted Text:**
```
human: Szia
AI: Üdvözlöm, a WHM CLOUD ügyfélszolgálatát hívta! Miben segíthetek Önnek?
human: nem oldottad meg a problémámat, menjetek a fenébe!!
AI: Sajnálom, ha nem tudtuk megfelelően megoldani a problémáját. Kérem, adja meg nevét, telefonszámát, e-mail címét és a probléma részleteit, hogy segíthessünk Önnek. Mindent megteszünk, hogy gyorsan megoldást találjunk.
```
**Resolution Status:**
- The issue is unresolved as the customer expressed frustration about the problem not being solved. Additionally, the conversation ended with the AI requesting further details from the customer for resolution, indicating the issue was not addressed during the interaction.
The customer, seemingly frustrated, greeted the AI-supported WHM Cloud customer service in Hungarian and expressed dissatisfaction, indicating that their problem has not been resolved. The AI apologized for not being able to solve the issue and requested the customer's name, phone number, and email address to assist further and find a quick resolution.
**Extracted Text:**
```
human: Szia
AI: Üdvözlöm, a WHM CLOUD ügyfélszolgálatát hívta! Miben segíthetek Önnek?
human: nem oldottad meg a problémámat, menjetek a fenébe!!
AI: Sajnálom, ha nem tudtuk megfelelően megoldani a problémáját. Kérem, adja meg nevét, telefonszámát, e-mail címét és a probléma részleteit, hogy segíthessünk Önnek. Mindent megteszünk, hogy gyorsan megoldást találjunk.
```
**Resolution Status:**
- The issue is unresolved as the customer expressed frustration about the problem not being solved. Additionally, the conversation ended with the AI requesting further details from the customer for resolution, indicating the issue was not addressed during the interaction.
Microsoft.VSTS
|
Microsoft.VSTS.Common.StateChangeDate
State Change Date
|
2025-04-15T08:41:44.227Z |
|
Microsoft.VSTS.Common.Priority
Priority
|
2 |
|
Microsoft.VSTS.Common.Severity
Severity
|
3 - Medium |
|
Microsoft.VSTS.Common.StackRank
Stack Rank
|
1999826716 |
|
Microsoft.VSTS.Common.ValueArea
Value Area
|
Business |
|
Microsoft.VSTS.TCM.ReproSteps
Repro Steps
|
Név:Unknown Email:Unknown Telefonszám:Unknown Érkezett: 2025-04-15T10:00:42.814+02:00 Üzenet: **Summary of the Conversation:** The customer, seemingly frustrated, greeted the AI-supported WHM Cloud customer service in Hungarian and expressed dissatisfaction, indicating that their problem has not been resolved. The AI apologized for not being able to solve the issue and requested the customer's name, phone number, and email address to assist further and find a quick resolution. **Extracted Text:** ``` human: Szia AI: Üdvözlöm, a WHM CLOUD ügyfélszolgálatát hívta! Miben segíthetek Önnek? human: nem oldottad meg a problémámat, menjetek a fenébe!! AI: Sajnálom, ha nem tudtuk megfelelően megoldani a problémáját. Kérem, adja meg nevét, telefonszámát, e-mail címét és a probléma részleteit, hogy segíthessünk Önnek. Mindent megteszünk, hogy gyorsan megoldást találjunk. ``` **Resolution Status:** - The issue is unresolved as the customer expressed frustration about the problem not being solved. Additionally, the conversation ended with the AI requesting further details from the customer for resolution, indicating the issue was not addressed during the interaction. |
System.AreaId
|
System.AreaId
Area ID
|
8 |
System.AreaLevel1
|
System.AreaLevel1
Area Level 1
|
Webházmester |
System.AreaPath
|
System.AreaPath
Area Path
|
Webházmester |
System.AuthorizedAs
|
System.AuthorizedAs
Authorized As
|
{"displayName":"Jeney Júlia","url":"https:\/\/spsprodweu5.vssps.visualstudio.com\/A3f90c750-1bf3-47a8-b56d-536b2f25f7b6\/_apis\/Identities\/5f11c22a-d0a8-476f-b49e-11978a8a4f0b","_links":{"avatar":{"href":"https:\/\/dev.azure.com\/inhousehu\/_apis\/GraphProfile\/MemberAvatars\/aad.MzQ4OWNlN2YtMGVjYS03MjcyLWIyNDctZDJiOGQ0NmJkYzU4"}},"id":"5f11c22a-d0a8-476f-b49e-11978a8a4f0b","uniqueName":"julia.jeney@magicom.com","imageUrl":"https:\/\/dev.azure.com\/inhousehu\/_apis\/GraphProfile\/MemberAvatars\/aad.MzQ4OWNlN2YtMGVjYS03MjcyLWIyNDctZDJiOGQ0NmJkYzU4","descriptor":"aad.MzQ4OWNlN2YtMGVjYS03MjcyLWIyNDctZDJiOGQ0NmJkYzU4"} |
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Authorized Date
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System.BoardColumn
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Board Column
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New |
System.BoardColumnDone
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System.BoardColumnDone
Board Column Done
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false |
System.ChangedBy
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System.ChangedBy
Changed By
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System.ChangedDate
Changed Date
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2025-04-16T10:31:13.067Z |
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Comment Count
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0 |
System.CreatedBy
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System.CreatedBy
Created By
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{"displayName":"András Láda-Hartyányi","url":"https:\/\/spsprodweu5.vssps.visualstudio.com\/A3f90c750-1bf3-47a8-b56d-536b2f25f7b6\/_apis\/Identities\/a5f4b018-08cf-6c59-bb2a-ae5db0dfde5c","_links":{"avatar":{"href":"https:\/\/dev.azure.com\/inhousehu\/_apis\/GraphProfile\/MemberAvatars\/aad.YTVmNGIwMTgtMDhjZi03YzU5LWJiMmEtYWU1ZGIwZGZkZTVj"}},"id":"a5f4b018-08cf-6c59-bb2a-ae5db0dfde5c","uniqueName":"andras.lada-hartyanyi@inhouse.finance","imageUrl":"https:\/\/dev.azure.com\/inhousehu\/_apis\/GraphProfile\/MemberAvatars\/aad.YTVmNGIwMTgtMDhjZi03YzU5LWJiMmEtYWU1ZGIwZGZkZTVj","descriptor":"aad.YTVmNGIwMTgtMDhjZi03YzU5LWJiMmEtYWU1ZGIwZGZkZTVj"} |
System.CreatedDate
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System.CreatedDate
Created Date
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2025-04-15T08:41:44.227Z |
System.Id
|
System.Id
ID
|
903 |
System.IterationId
|
System.IterationId
Iteration ID
|
5 |
System.IterationLevel1
|
System.IterationLevel1
Iteration Level 1
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Webházmester |
System.IterationPath
|
System.IterationPath
Iteration Path
|
Webházmester |
System.NodeName
|
System.NodeName
Node Name
|
Webházmester |
System.PersonId
|
System.PersonId
PersonID
|
305986911 |
System.Reason
|
System.Reason
Reason
|
New |
System.Rev
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System.Rev
Rev
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System.RevisedDate
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System.RevisedDate
Revised Date
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9999-01-01T00:00:00Z |
System.State
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State
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System.Tags
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System.Tags
Tags
|
chatgpt; ufsz |
System.TeamProject
|
System.TeamProject
Team Project
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Webházmester |
System.Title
|
System.Title
Title
|
Issue ChatGPT Helpdesk - 5ea90ba0de3d4b49847cb59af70a6797 |
System.Watermark
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Watermark
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Work Item Type
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true |
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